# Blind motor failing to pair

**URL:** <https://forum.zemismart.com/t/blind-motor-failing-to-pair/74>\
**Category:** General\
**Created:** [August 12, 2026, 8:30am UTC](https://forum.zemismart.com/t/blind-motor-failing-to-pair/74 "2026-08-12T08:30:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dunks](https://avatars.discourse-cdn.com/v4/letter/d/6bbea6/32.png) [@Dunks](https://forum.zemismart.com/u/Dunks)\
**Post date:** [August 12, 2026, 8:30am UTC](https://forum.zemismart.com/t/blind-motor-failing-to-pair/74/1 "2026-08-12T08:30:50Z")

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I recently purchased 4 blind motors however the items I received would not pair via the tuya app.

I contacted customer service and had a conversation with Judy who was extremely helpful and tried a number of methods to get the units working.

Judy then sent a replacement unit which worked and paired immediately.

I cannot say how pleased and satisfied I am with the support provided by Judy and Zemismart. Excellent.

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**Author:** ![Judy\_Zemismart.com](https://avatars.discourse-cdn.com/v4/letter/j/aeb1de/32.png) [@Judy\_Zemismart.com](https://forum.zemismart.com/u/Judy_Zemismart.com)\
**Post date:** [August 12, 2026, 2:16pm UTC](https://forum.zemismart.com/t/blind-motor-failing-to-pair/74/2 "2026-08-12T14:16:42Z")

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Thank you very much for your kind words and for sharing your experience! I’m very glad that we were able to resolve the issue.