Blind motor failing to pair

General
1

I recently purchased 4 blind motors however the items I received would not pair via the tuya app.

I contacted customer service and had a conversation with Judy who was extremely helpful and tried a number of methods to get the units working.

Judy then sent a replacement unit which worked and paired immediately.

I cannot say how pleased and satisfied I am with the support provided by Judy and Zemismart. Excellent.

2

Thank you very much for your kind words and for sharing your experience! I’m very glad that we were able to resolve the issue.